We may collect several types of information from and about users of our website and services:

• Personal Identification Information: Name, postal address, email address, telephone number, and any other information you provide when you contact us or fill out forms on our website.
• Care-Related Information: Information about care needs, medical conditions, preferences, and other details necessary to provide appropriate home care services.
• Technical Data: IP address, browser type, operating system, referring URLs, and information about your interaction with our website.
• Communication Records: Records of correspondence if you contact us via phone, email, or through our website.

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our home care services
• Responding to your inquiries and communicating with you about our services
• Scheduling care visits and coordinating with caregivers
• Processing service agreements and billing
• Ensuring the safety and quality of care provided
• Complying with legal obligations and regulations applicable to home care agencies in North Carolina
• Analyzing website usage to improve user experience
• Sending promotional communications (with your consent, where required)

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our service agreements and provide the home care services you have requested.
• Legitimate Interest: To operate our business efficiently, improve our services, and communicate with clients and prospective clients.
• Legal Compliance: To comply with applicable state and federal laws, including North Carolina regulations governing home care agencies.
• Consent: Where you have given explicit consent for specific purposes, such as marketing communications.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Caregivers: We share relevant information with our trained caregivers to ensure they can provide appropriate and personalized care.
• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., billing, scheduling software, website hosting), subject to confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request.
• Emergency Situations: We may share information when necessary to protect the health, safety, or rights of our clients, caregivers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Carolina Family Home Care LLC provides non-medical home care services. We do not provide medical treatment, diagnosis, or healthcare services covered under the Health Insurance Portability and Accountability Act (HIPAA).

However, we recognize that we may receive health-related information as part of coordinating care. We treat all such information with the highest level of confidentiality and implement security measures to protect it, even though we are not a HIPAA-covered entity.

If you receive services from medical providers in addition to our non-medical care, those providers are subject to HIPAA regulations regarding your medical information.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain client records for a minimum period as required by North Carolina state regulations and for legitimate business purposes, including responding to inquiries, resolving disputes, and complying with legal obligations.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

• Cookies: Small data files stored on your device that help us remember your preferences and understand how you use our website.
• Analytics: We may use third-party analytics services (such as Google Analytics) to collect information about website usage, including pages visited, time spent on pages, and navigation patterns.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Data Portability: You may request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by law.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately.

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Encryption of sensitive data during transmission and storage
• Access controls limiting who can view personal information
• Regular security assessments and updates to our systems
• Training for our staff on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Effective Date" at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

For significant changes, we may provide additional notice, such as by email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your concerns and resolving any issues related to your privacy in a timely and professional manner.